Access to the BeyondCart dashboard

At least one communication channel configured (Push, Email, or SMS)

Trigger: Event — user registers or installs the app.

Structure: A sequence of 3 push notifications spaced over 7 days. The first welcomes the user, the second highlights popular products, and the third offers a first-purchase incentive.

Goal: First purchase within 14 days.

Best for: Converting new app installs into first-time buyers.

Trigger: Event — cart_abandoned.

Structure: A 1-hour delay followed by a push notification reminding the user of their cart. A condition checks if the user purchased. If not, a second reminder is sent after 24 hours.

Goal: Purchase completion.

Best for: Recovering lost sales from users who added items but did not check out.

Trigger: Event — page_view on a product page.

Structure: A 4-hour delay, a condition checking if the user purchased the viewed product, and a push notification for those who did not.

Goal: Purchase of the viewed product.

Best for: Re-engaging browsers who showed interest but did not buy.

Trigger: Event — purchase.

Structure: A thank-you notification sent immediately, followed by a 7-day delay and a request for a review or feedback. A condition checks if the user has made a second purchase; if not, a cross-sell recommendation is sent.

Goal: Repeat purchase within 30 days.

Best for: Building loyalty and encouraging repeat purchases.

Trigger: Scheduled — runs weekly.

Structure: Targets users who have not made a purchase in 60+ days. Sends a "We miss you" notification with a special offer. A 7-day delay is followed by a condition to check for re-engagement.

Goal: Purchase or app open within 14 days.

Best for: Re-activating dormant customers.

Trigger: Scheduled — runs daily, filtered to users whose birthday is today.

Structure: Sends a birthday greeting with a personalized discount code. A follow-up reminder is sent 3 days before the code expires.

Goal: Purchase using the birthday discount.

Best for: Personal touch marketing that drives seasonal revenue.

Templates are starting points. Every aspect of a template can be customized after you apply it. Change the copy, adjust delays, add or remove nodes — the template adapts to your brand.

Templates follow best practices. Delay durations, condition logic, and message sequences are designed based on proven e-commerce marketing patterns.

Templates create independent flows. Once you apply a template, the resulting flow is entirely yours. Updates to the template library do not affect flows you have already created.

Start with Welcome Series and Abandoned Cart. These two templates address the highest-impact moments in the customer lifecycle and typically generate the most revenue.

Customize the notification copy. Template messages are generic. Replace them with your brand voice and specific product references for better results.

Adjust delays for your audience. A 1-hour abandoned cart reminder works for most stores, but if your products require longer consideration (e.g., luxury goods), try a 4-hour or 24-hour delay instead.

Add Goal nodes if the template does not include one. Every flow should track at least one conversion metric.

Review template structure before activating. Walk through each node to understand the logic, even if you do not change anything.

Creating a Flow

Flow Triggers

Flow Actions

Abandoned Cart Recovery