Last updated: March 2026 Category: Getting Started

Overview

Once you've selected a plan and approved the Shopify subscription, BeyondCart begins the onboarding process. This is where we collect the information our team needs to start designing your mobile app and assign you a dedicated account manager.

The onboarding experience is quick, collaborative, and fully managed — you provide your preferences and contact details, and our team handles everything from app design to app store submission.

Step-by-Step Guide

Step 1: Fill Out the Contact Form

After your subscription is confirmed, you'll see a welcome screen with a short contact collection form. This is how our onboarding team will reach you to kick off the design process.

The form asks for:

Your name — the primary contact for the project
Phone number — so your account manager can reach you directly
WhatsApp number — many merchants prefer WhatsApp for quick communication and design reviews
Best time to call — select the time window that works best for your schedule (e.g., morning, afternoon, or evening in your timezone)

Fill out the fields and click Submit.

[Screenshot: Welcome screen with the contact collection form]

Step 2: Confirmation and What to Expect

After submitting the form, you'll see a confirmation screen letting you know that our team has received your details. Here's what happens behind the scenes:

Within 1–2 business days:

A dedicated account manager is assigned to your store
Your account manager reaches out via your preferred contact method to schedule a kickoff call or chat

During the kickoff conversation, your account manager will:

Learn about your brand, audience, and goals for the mobile app
Discuss your design preferences — colors, layout style, featured products, and any inspiration or examples
Walk you through the timeline and answer any questions

Step 3: App Design

After the kickoff, a dedicated designer creates mockups of your mobile app. The design is based on your brand identity, store content, and the preferences you shared during the kickoff.

Your account manager will share the design mockups with you for review. You'll have the opportunity to:

Request changes to layout, colors, fonts, or imagery
Suggest featured collections, banners, or promotional content
Approve the final design before the app moves to the build stage

This is a collaborative process — we want your app to feel like a natural extension of your brand.

[Screenshot: Example of a design mockup shared during onboarding]

Step 4: App Build and Store Submission

Once the design is approved, our development team builds the app and prepares it for submission. BeyondCart handles the entire submission process for both the Apple App Store and Google Play Store, including:

Creating or configuring your app store listings
Writing app descriptions and preparing screenshots
Submitting the app for review
Responding to any feedback from Apple or Google

You don't need your own Apple Developer or Google Play account — we manage this on your behalf. (If you do have existing developer accounts, we can publish under your accounts as well.)

Step 5: App Goes Live

Once approved by Apple and Google, your app is live and available for customers to download. Your account manager will notify you as soon as the app is published and share direct download links.

From here, you can start driving installs and managing your mobile channel from the BeyondCart admin dashboard.

[Screenshot: Notification that the app is live on both app stores]

Tips and Best Practices

Provide accurate contact details. The faster our team can reach you, the sooner the design process begins. Double-check your phone number and WhatsApp.
Prepare your brand assets. Having your logo, brand colors, and any preferred imagery ready speeds up the design phase. Share these with your account manager during the kickoff.
Be responsive during design review. The quicker you review and approve mockups, the faster your app gets to market. Most apps go from onboarding to live in just a few weeks.
Think about your launch strategy. While your app is being built, plan how you'll announce it to customers — email campaigns, social media posts, website banners, and in-store signage are all effective channels.
Ask questions. Your account manager is there to help. Don't hesitate to ask about features, timelines, or best practices.

FAQ

How long does the entire onboarding process take? From plan selection to a live app, the typical timeline is 2–4 weeks. This includes design, review cycles, app build, and app store approval. Timelines may vary depending on customization complexity and app store review queues.

Do I need to provide my own Apple Developer or Google Play account? No. BeyondCart can manage the app store listings and submissions on your behalf. If you prefer to publish under your own developer accounts, that's also supported — just let your account manager know.

Can I make changes to the app after it's live? Absolutely. You can update your app's content, collections, navigation, and campaigns at any time through the BeyondCart admin. Design changes or feature additions can be coordinated with your account manager.

What if I don't respond to the onboarding outreach? Our team will make several attempts to reach you. If we can't connect, the onboarding process pauses until we hear back. Your subscription and free trial remain active, so you won't lose any time — just reach out when you're ready.

Is there anything I need to do on my Shopify store before the app launches? Make sure your product catalog, collections, and store policies are up to date. The mobile app pulls directly from your Shopify data, so a well-organized store translates into a polished app experience.