Last updated: March 2026 Category: Billing

Answers to the most common questions about BeyondCart billing, payments, plans, and subscriptions.

How is BeyondCart billed? BeyondCart is billed through Shopify's subscription billing. Charges appear on your regular Shopify invoice — no separate credit card or payment method is needed.

Where can I see my invoices? You can view invoices in two places:

When am I charged? You're charged on the same day each month (or annually, depending on your cycle). The next billing date is displayed on your BeyondCart billing page.

How long is the free trial? Every new account gets a 1-month free trial on the Premium plan.

Do I need a credit card for the trial? No. Since billing goes through Shopify, no additional payment setup is required.

What happens when my trial ends? If you've selected a plan, billing begins automatically. If you haven't selected a plan, your account will be paused until you choose one.

Can I extend my trial? Trials are not extendable through the admin panel. Contact our support team if you need additional time.

What plans are available?

What's the difference between Premium and Enterprise? Enterprise includes everything in Premium plus priority support, advanced analytics, dedicated onboarding, and higher API rate limits.

Can I switch between monthly and annual billing? Yes. Go to Settings > Billing > Change Plan and toggle between monthly and annual. Annual billing saves you 17%.

Is there a discount for annual billing? Yes. Annual billing saves 17% compared to paying monthly.

Can I upgrade or downgrade at any time? Yes. Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of your current billing period.

Will I lose data if I downgrade? No. Your data is always preserved. You may lose access to Enterprise-exclusive features once the downgrade takes effect.

How do I cancel my subscription? Go to Settings > Billing and click Cancel Plan. Your plan stays active until the end of the current billing period.

What happens after I cancel? Your app goes offline after the current billing period ends. Your data is retained for 30 days. Resubscribe within that window to restore everything.

How do I apply a promo code? Go to Settings > Billing > Apply Promo Code, enter the code, and click Apply. The discount will appear on your next invoice.

Can I use multiple promo codes? Only one promo code can be active at a time.

Do promo codes work with annual billing? Yes. Promo code discounts apply to both monthly and annual billing cycles.

I was charged but my plan didn't update. Allow a few minutes for Shopify to process the charge. If the issue persists, contact BeyondCart support.

My promo code isn't working. Check that the code is entered exactly as provided (codes are case-sensitive). If it still doesn't work, the code may have expired — contact support for help.

I cancelled but I'm still being charged. Ensure you completed the cancellation through the Shopify confirmation prompt. If charges continue, contact Shopify support directly.